{"id":89,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2025-05-29T17:51:13","modified_gmt":"2025-05-29T20:51:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/geoexperiences.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-389574377\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/geoexperiences.com\/wp-content\/uploads\/2025\/04\/1.-Miami-1-1200x800.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-423954413\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h2 class=\"uppercase\">Preguntas frecuentes<\/h2>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-423954413 {\n  width: 60%;\n}\n#text-box-423954413 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-389574377 {\n  padding-top: 500px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-205229562\">\n\n\n\t<div id=\"col-1235142157\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"lead\">Por favor, le\u00e9 nuestras Preguntas Frecuentes antes de escribirnos.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-452433525\" class=\"accordion-item\">\n\t\t<a id=\"accordion-452433525-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-book-an-experience?\" aria-expanded=\"false\" aria-controls=\"accordion-452433525-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo hago para reservar una experiencia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-452433525-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-452433525-label\">\n\t\t\t\n\n<p>Pod\u00e9s reservar directamente en nuestro sitio web, eligiendo la fecha que prefer\u00eds y completando el pago online.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3539474679\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3539474679-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-cancel-or-modify-a-booking?\" aria-expanded=\"false\" aria-controls=\"accordion-3539474679-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo cancelar o modificar una reserva?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3539474679-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3539474679-label\">\n\t\t\t\n\n<p>No. Una vez confirmada, no se pueden hacer cambios. Todas las ventas son finales.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3047355543\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3047355543-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-there-are-no-available-dates?\" aria-expanded=\"false\" aria-controls=\"accordion-3047355543-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 pasa si no hay fechas disponibles?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3047355543-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3047355543-label\">\n\t\t\t\n\n<p>Si no hay fechas disponibles para la experiencia que te interesa, pod\u00e9s escribirnos para consultar por opciones futuras o personalizadas.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2475979873\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2475979873-label\" class=\"accordion-title plain\" href=\"#accordion-item-what\u2019s-included-in-the-experience?\" aria-expanded=\"false\" aria-controls=\"accordion-2475979873-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 incluye la experiencia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2475979873-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2475979873-label\">\n\t\t\t\n\n<p>Cada experiencia tiene una descripci\u00f3n detallada en su p\u00e1gina con todo lo que est\u00e1 incluido (entradas, comidas, transporte, gu\u00eda, etc.).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4072495950\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4072495950-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-4072495950-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4072495950-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4072495950-label\">\n\t\t\t\n\n<p class=\"translation-block\">Por ahora solo aceptamos pagos a trav\u00e9s de <strong>Mercado Pago<\/strong>. Estamos trabajando para incorporar m\u00e1s opciones pronto.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1307940181\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1307940181-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-there-be-any-hidden-fees-or-unexpected-charges?\" aria-expanded=\"false\" aria-controls=\"accordion-1307940181-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfHay cargos ocultos o costos inesperados?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1307940181-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1307940181-label\">\n\t\t\t\n\n<p>No, no hay cargos ocultos. Sin embargo, dependiendo del lugar de la experiencia, tu tarjeta podr\u00eda aplicar un cargo por conversi\u00f3n de moneda extranjera.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-136326586\" class=\"accordion-item\">\n\t\t<a id=\"accordion-136326586-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-custom-or-private-group-experiences?\" aria-expanded=\"false\" aria-controls=\"accordion-136326586-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfOfrecen experiencias personalizadas o para grupos privados?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-136326586-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-136326586-label\">\n\t\t\t\n\n<p>S\u00ed. Podemos dise\u00f1ar experiencias a medida o eventos privados. Escribinos con tu propuesta.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4077583252\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4077583252-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-any-age-or-other-restrictions?\" aria-expanded=\"false\" aria-controls=\"accordion-4077583252-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfHay restricciones de edad u otras condiciones?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4077583252-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4077583252-label\">\n\t\t\t\n\n<p>Algunas experiencias pueden tener restricciones de edad o requisitos espec\u00edficos. Consult\u00e1 los detalles de cada experiencia para saber m\u00e1s.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3412493402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3412493402-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-experiences-have-expiration-dates?\" aria-expanded=\"false\" aria-controls=\"accordion-3412493402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfLas experiencias tienen fecha de vencimiento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3412493402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3412493402-label\">\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">Depende de cada experiencia. Revis\u00e1 los detalles en cada p\u00e1gina para conocer su vigencia.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-881185060\" class=\"accordion-item\">\n\t\t<a id=\"accordion-881185060-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-an-account-to-purchase-an-experience?\" aria-expanded=\"false\" aria-controls=\"accordion-881185060-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfNecesito tener una cuenta para comprar una experiencia?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-881185060-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-881185060-label\">\n\t\t\t\n\n<p>S\u00ed. Ten\u00e9s que iniciar sesi\u00f3n con tu cuenta para completar la compra. Crear una cuenta te permite hacer seguimiento de tus pedidos, ajustar tus preferencias y acceder a beneficios exclusivos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1084719490\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1084719490-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-be-charged-when-i-register-on-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-1084719490-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfMe van a cobrar al registrarme en el sitio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1084719490-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1084719490-label\">\n\t\t\t\n\n<p>No. El registro es gratuito y no se har\u00e1 ning\u00fan cargo a tu tarjeta.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1899590261\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1899590261-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-check-the-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1899590261-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo consulto el estado de mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1899590261-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1899590261-label\">\n\t\t\t\n\n<p>Vas a recibir un correo de confirmaci\u00f3n despu\u00e9s de la compra. Si creaste una cuenta, pod\u00e9s iniciar sesi\u00f3n y ver el historial en la pesta\u00f1a \u201cPedidos\u201d.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4262431377\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4262431377-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-the-waitlist-work?\" aria-expanded=\"false\" aria-controls=\"accordion-4262431377-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo funciona la lista de espera?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4262431377-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4262431377-label\">\n\t\t\t\n\n<p>Si una experiencia no est\u00e1 disponible en este momento, pod\u00e9s sumarte a la lista de espera dejando tu correo. Te vamos a avisar apenas se habilite.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2660748311\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2660748311-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-change-my-password?\" aria-expanded=\"false\" aria-controls=\"accordion-2660748311-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo cambio mi contrase\u00f1a?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2660748311-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2660748311-label\">\n\t\t\t\n\n<p>Hac\u00e9 clic en \u201cIniciar sesi\u00f3n\u201d en la p\u00e1gina principal, ingres\u00e1 tu correo y seleccion\u00e1 \u201c\u00bfOlvidaste tu contrase\u00f1a?\u201d. Segu\u00ed las instrucciones para restablecerla. Asegurate de guardar la nueva.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-368590156\" class=\"accordion-item\">\n\t\t<a id=\"accordion-368590156-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-update-my-account-profile?\" aria-expanded=\"false\" aria-controls=\"accordion-368590156-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo actualizo mi perfil de cuenta?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-368590156-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-368590156-label\">\n\t\t\t\n\n<p>Inici\u00e1 sesi\u00f3n, hac\u00e9 clic en el \u00edcono de usuario en la esquina superior derecha y eleg\u00ed \u201cInformaci\u00f3n de la cuenta\u201d. Hac\u00e9 los cambios que necesites y no te olvides de hacer clic en \u201cGuardar cambios\u201d antes de salir.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-177779470\">\n\n\n\t<div id=\"col-1880162154\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover\" id=\"banner-1428368585\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"283\" src=\"https:\/\/geoexperiences.com\/wp-content\/uploads\/2024\/11\/sf-3-1000x464-1.jpg-1.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-519677642\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-3722766772\" class=\"text\">\n\t\t\n\n<h4 class=\"uppercase translation-block\">EXPERIENCIAS <br>PERSONALIZADAS<\/h4>\r\n<p>Si busc\u00e1s una experiencia exclusiva y a medida, la hacemos realidad.<br \/>\r\nViv\u00ed algo extraordinario, pensado especialmente para vos.<\/p>\n\t\t\n<style>\n#text-3722766772 {\n  color: rgb(30, 30, 30);\n}\n#text-3722766772 > * {\n  color: rgb(30, 30, 30);\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/geoexperiences.com\/es\/contact-us\/\" class=\"button secondary\" >\n\t\t<span>Cont\u00e1ctanos<\/span>\n\t<\/a>\n\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-519677642 {\n  width: 60%;\n}\n#text-box-519677642 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1428368585 {\n  padding-top: 400px;\n}\n<\/style>\n  <\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":17,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-89","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":13,"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"predecessor-version":[{"id":937,"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/pages\/89\/revisions\/937"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/media\/17"}],"wp:attachment":[{"href":"https:\/\/geoexperiences.com\/es\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}